Donation Agreement

Last updated: 19 September 2026

This document explains the principles governing donations made on behalf of Sulaimaniyyah Humanitarian Relief Association through sulaimaniyyah.org and other channels authorised by the Association, together with the applicable cancellation and refund conditions.

Donors are encouraged to read the following conditions before completing a donation. This document does not remove any rights available to donors under applicable law.

About the Organisation

Sulaimaniyyah Humanitarian Relief Association is a non-profit and non-political humanitarian organisation registered in Nigeria on 9 January 2022.

Nature of a Donation

Donations to the Association are voluntary. A donation is not the purchase of goods or services and does not provide the donor with a financial return, ownership right or other consideration.

By completing a donation, the donor confirms that the contribution is made voluntarily to support the humanitarian, educational and community purposes set out in the Association’s constitution.

Purpose and Use of Donations

In accordance with the Association’s constitution and official areas of activity, donations may be used for the following purposes:

• support for basic education and free religious education,
• access to clean water and water-well projects,
• food and essential-needs assistance,
• health assistance and support for communities in need,
• support initiatives for students and young people,
• development of mosques and suitable places of worship,
• distribution of zakat, sadaqah and other humanitarian assistance to people in need,
• relief activities during Ramadan and Eid al-Adha,
• rural development and community solidarity initiatives.

Donations made without identifying a particular activity may be allocated among the Association’s constitutional purposes according to current needs and priorities.

Donations for a Specific Project

Donations made for an identified project or type of assistance are used for that purpose where reasonably possible. If a project is completed, becomes impracticable, the relevant need no longer exists or the amount collected exceeds the amount required, the donation may be considered for a similar humanitarian purpose while taking account of the donor’s intention and applicable rules.

Additional terms may be provided on the relevant campaign or donation channel for donations connected to a named beneficiary, zakat distribution or another specific purpose.

Payment Processing and Security

Donations should be made only through channels announced or authorised by the Association. Where a bank or payment service provider is used, payment information is processed under that provider’s secure infrastructure and procedures.

Donors should not send full card numbers, CVV codes, PINs, online banking passwords or one-time verification codes by email or through general contact forms. The Association does not request this information through those channels.

Cancellation and Refund Principles

Successfully completed donations are generally final because they are voluntary and made without consideration. A refund request may nevertheless be reviewed in the following circumstances:

• the same donation was made more than once by mistake,
• an incorrect amount was charged because of a technical error,
• it is verified that the donor did not authorise the transaction,
• it is verified that the donor clearly intended to enter a different amount,
• there is a clear error originating from the payment system,
• another exceptional circumstance requires fair and lawful consideration in light of the transaction.

Submitting a refund request does not mean that the refund will automatically be approved. Each request is reviewed separately, taking account of the circumstances of the transaction, whether the donation has been used, the Association’s obligations and, where relevant, the procedures of the bank or payment service provider.

Donations That May Not Be Refundable

A refund may not be possible where the donation has been allocated or committed to a relief activity, used for a purchase or delivered to a beneficiary. This may apply in particular to:

• Qurbani donations where the sacrifice or distribution has been completed,
• zakat, sadaqah or similar assistance already delivered to eligible recipients,
• food and essential-needs assistance that has already been distributed,
• project materials that have been purchased or whose installation has begun,
• water wells whose construction has begun or been completed,
• donations already used for education or health services,
• assistance transferred to a specified beneficiary.

This section does not limit any non-waivable rights available to a donor under applicable law.

Submitting a Refund Request

Refund requests must be submitted in writing to [email protected]. The request should include:

• the donor’s full name,
• the date and amount of the donation,
• the transaction or payment reference,
• the payment method used,
• the reason for the refund request,
• any other limited information necessary to identify the transaction.

Do not include a full card number, CVV code, PIN, online banking password or one-time verification code in the request.

Review and Refund Process

A request is reviewed within a reasonable period after all necessary information has been provided. The review may consider whether the transaction can be verified, whether there was a duplicate or incorrect payment, whether the transaction was authorised by the donor, whether the donation has been used or allocated, the payment service provider’s procedures and the Association’s legal obligations.

The outcome is communicated through the contact channel used by the donor. If technically possible, an approved refund is directed to the original payment method. After the Association issues the refund instruction, the time taken for the amount to appear in the donor’s account may vary according to the processing times of the bank, card scheme or payment service provider.

Personal Information

Personal information collected during donation and refund processes is used to complete and verify the transaction, maintain financial records, comply with legal obligations and review requests. For further information, please read the Privacy Policy.

Force Majeure and Technical Disruptions

Natural disasters, war, decisions of public authorities, communication infrastructure outages and similar events beyond the Association’s reasonable control may cause delays. This provision does not remove liability arising from the Association’s own fault or from applicable law.

Governing Law and Disputes

These conditions are interpreted under Nigerian law and any other applicable mandatory rules. If a dispute arises, the parties may first seek a solution through good-faith communication. This provision does not prevent a donor from applying to a legally competent authority or court.

Changes to These Conditions

This document may be updated when donation methods, payment infrastructure, organisational practices or applicable law change. The current version is published on this page and the last updated date is revised. New conditions are not applied retrospectively to previously completed donations unless this is legally permitted and expressly stated.

Contact

For questions about donations, payments, cancellations or refunds, contact us at [email protected] or write to Plot 92 F C D A, Owner Occupier, Kubwa, Abuja, Nigeria.

Acceptance of the Conditions

By completing a donation through the Association’s website or an authorised donation channel, the donor confirms that they have been informed of the conditions applicable to the transaction. This statement does not mean that the donor waives any legal rights.